Shipping Info
How We Ship
UPS, FedEx, Cargo Shipping, and Local Pickup. To make sure your order arrives in great condition, we pack with insulated liners and ice packs as the product needs.
💡 ~10 lbs is often the sweet spot. A small order costs about the same to ship as a ~10 lbs one, so 10 lbs tends to give the best value per pound. Past 10 lbs, the per-pound shipping cost keeps dropping — so larger orders ship even more efficiently.
Shipping Options
⛔ We can't ship to California or Hawaii, or to addresses outside the United States — due to state agricultural regulations.
🕒 A note on timing: we may not ship your order right away — it depends on demands at the farm. We ship Monday–Wednesday, plus Thursday when weather permits.
FedEx Priority Overnight
about $66–$82 for ~10 lbs
UPS Ground
about $22 anywhere in Florida
📍 Florida panhandle: UPS Ground can't reach the panhandle next-day, so ZIP codes starting 324 or 325 (Panama City, Pensacola and nearby) ship via FedEx Priority Overnight instead — at FedEx rates, not the ~$22 Florida rate.
Southwest Cargo / Delta Cargo
$70 flat to 50 lbs, then $1.25/lb
⚠️ Subject to availability. Cargo shipping isn't always available — it depends on what's happening at the farm and other demands on a given week, and we offer it on a case-by-case basis.
Local Pickup
Free
Have your order sent somewhere you can receive it during the day. Shipping to a business? Someone must be present to receive it.
When your box arrives, bring it indoors right away — don't leave it sitting outside in the hot sun. The sooner it's inside, the better for quality. We can't be responsible for produce damaged by a package left sitting out in the heat.
If no one's present at a business address, or the carrier won't leave the package due to theft risk, you'll need to contact the carrier to arrange redelivery. We can't be responsible for packages that can't be delivered.
Monday through Wednesday guaranteed; Thursday weather permitting. Depending on demands at the farm, your order may not ship the same day — we'll follow up with your expected ship date.
Need to change or cancel an order? Please reach out as soon as possible. Once we've begun preparing it (usually near your ship date), a cancellation may incur a fee of up to 5% to cover processing and prep.
We promise fresh, high-quality fruit — but not a specific taste, sweetness, or juiciness. These vary naturally from fruit to fruit, so we can't offer refunds based on taste.
This is uncommon, but a few addresses FedEx classifies as remote or extended may carry an extra delivery fee. If so, we'll email you the amount before shipping — accept it, or decline for a full refund. No surprise charges.
We pack every box with insulation and ice, but we can't fully control what happens in transit. If there's a quality issue when it arrives, reach out — we handle these case-by-case and try to do right by you.
A few products (like lychee) have shipping built into the price — no separate shipping charge at checkout. These must be ordered on their own (they can't be combined with other items), and it varies by product and season — check the product page.
Fresh produce is perishable, so we only use next-day services. It keeps your fruit at peak freshness, avoids the problems that come with multi-day transit, and is the most reliable for us.
👉 Switching shipping & pickup: at checkout you can switch between shipping and local pickup. You must set this on both the cart page and the checkout page to check out successfully.
🔁 We may swap carriers. We ship via FedEx or UPS interchangeably at an equivalent service level, depending on what's most reliable for your area on a given day.
Proud Fresh From Florida member